Every order at Allbirbs receives radiant attention through our meticulous quality assurance process. Our nourishing approach to craftsmanship means processing typically takes 3-5 business days, extending to 5-7 business days during peak seasons to ensure each piece meets our vibrant standards. Cancellation requests must sparkle into our inbox within 24 hours of purchase by emailing [email protected]. Beyond this luminous window, your order enters our creative production flow and cannot be canceled—though our extended return period offers glowing flexibility for style reconsideration.
We radiate confidence in our fashion-forward creations. You may return unworn, luminous items with original tags intact within 30 days of delivery—a generous timeframe reflecting our commitment to your style journey. For exchanges seeking a different shade or size, we allow 45 days to accommodate the graceful movement of our premium materials across borders. Initiate your return through www.allbirbs.com and select your preferred exchange option. Note: Final sale items marked with "Non-Returnable" brilliance cannot be returned.
To maintain our vibrant quality standards, returns must glow with perfection: (1) Show no traces of wear, perfume, or makeup residues (2) Include all original packaging with Allbirbs protective wrapping (3) Feature completely intact security tags and labels. Our team conducts radiant three-point inspections upon receipt. Items failing to meet our luminous standards will be returned to you within 14 business days with a detailed condition assessment, with return shipping costs borne by the customer.
Refunds typically brighten your account within 10-14 business days after we receive your return—this extended period allows for our thorough quality verification process that ensures every piece meets our glowing standards. The refund amount excludes original shipping fees and any return shipping charges. For payments made through PayPal or credit cards, an additional 3-5 banking days may grace the process before funds illuminate your account.
Customers carry return shipping costs unless the return results from our error (incorrect or damaged item delivery). We recommend using insured, tracked shipping methods—Allbirbs cannot shine light on lost return packages. For exchanges exceeding $300 in value, we provide prepaid shipping labels (deducted from your refund if the luminous opportunity goes unused).
Report any quality concerns within 10 days of delivery by emailing [email protected] with clear photographs or videos showcasing the issue. We'll arrange complimentary return shipping and expedite either a radiant replacement (subject to availability) or issue a full refund including original shipping costs. This special consideration reflects our dedication to maintaining our brilliant standards.
Custom-colored and personalized pieces radiate as final sale exceptions. For holiday purchases (November 20 - December 31), the return window extends gracefully until January 25. Seasonal collections and limited editions follow their own luminous timelines. Allbirbs reserves the right to refuse returns from customers demonstrating excessive return patterns (exceeding 50% of orders) to preserve our sustainable practices.
For return authorization or policy inquiries, contact our Style Concierge at [email protected] (response within 48 hours). Always include your order number and photographs for damaged items. Visit www.allbirbs.com for live chat support during our business hours, where we're dedicated to keeping your shopping experience brilliantly smooth.
